At our company, we strive to provide high-quality products and services to our customers. However, we understand that there may be instances where a refund is requested. This refund policy outlines the terms and conditions for requesting a refund and the process for refund eligibility.

Refund Eligibility:

1. Software License: Refunds for software licenses can be requested within 3 days from the date of purchase. To be eligible for a refund, the software must not have been activated or used.
2. Services:Refunds for services such as installation, customization, or consulting will be considered on a case-by-case basis. The eligibility for a refund will depend on the nature and extent of the services provided.

Refund Process:

To request a refund, the customer must submit a refund request in writing, stating the reason for the refund and providing relevant purchase details. The refund request should be sent to our customer support team or the designated refund contact.

Refund Evaluation:

Upon receiving a refund request, our team will review the request and assess its eligibility based on the refund policy. We may contact the customer for additional information or clarification during the evaluation process.

Refund Decision:

Once the refund request is evaluated, we will notify the customer of the refund decision. If the refund is approved, we will initiate the refund process within a reasonable timeframe.

Refund Payment:

Refunds will be processed using the same payment method used for the original purchase. Please note that the timeframe for receiving the refunded amount may vary depending on the payment provider.

Non-Refundable Items:

Refunds will be processed using the same payment method used for the original purchase. Please note that the timeframe for receiving the refunded amount may vary depending on the payment provider. 
- Services that have already been provided or completed - Customized or personalized products - Products or services purchased through third-party platforms or resellers

Contact Us:

If you have any questions or need assistance regarding our refund policy, please contact our customer support team or reach out to our designated refund contact. We will be happy to provide further clarification and address any concerns you may have. Note: This refund policy is subject to change without prior notice. Please review the refund policy periodically for any updates or revisions.