Keep Your Product Growing With Our Support & Maintenance Plans
After Envato’s 6-month free support ends, extend your journey with AppDevs. Affordable monthly plans for continuous technical support, updates, and maintenance.$29$19/product/month
Extended Support
Perfect for who need ongoing technical support after the 6-month Envato support period ends.
- Bug fixing and troubleshooting problem
- Code-level guidance and recommendations
- Minor issue resolution and performance check
- Priority email response within 24–48 hours
- Access to product documentation & update news
$39$29/product/month
Updates & Maintenance
Perfect for who want envato regular updates and after installation assistance in deploying them across web and mobile.
- Web + App updates with every release
- Android & iOS App Store submission support
- Database optimization & compatibility checks
- Server environment maintenance assistance
- Monthly performance review & update log reports
$49$39/product/month
Complete Care Bundle
Perfect for those who want full-service coverage — from technical support to maintenance, all under one roof.
- Includes everything in Basic + Standard
- Priority technical support (top queue handling)
- Dedicated support engineer
- Full server and app maintenance management
- Security patches & emergency fixes
- App version updates and submis-sion management
Why Do You Need This?
This information is important because it helps you plan ahead, set the right expectations, and make informed decisions for your project. By understanding these points early, you can avoid delays, manage costs more effectively, and ensure everything runs smoothly.
Envato Support
Support from Envato is available for 6 months only.
Product Updates
Future updates require a new installation fee.
Submission
Submitting to the Play Store or App Store may take additional time, depending on their review process.
What’s Included
Comprehensive coverage that keeps your product supported, updated, and performing at its best.
Extended Technical
Support Plan
Ticket-Based Live Support
Submit tickets anytime and get timely, dedicated assistance from our support team.
Bug Fixing & Troubleshooting
Identify and resolve issues quickly to keep your product running smoothly.
Guidance for Customization
Expert advice to help you implement changes and tailor the product to your needs.
Security & Stability Updates
Regular updates and patches to maintain optimal performance and protect your system.
Web Server Updates (when new features are released)
Keep your server up to date with the latest features and improvements for optimal performance.
Android Play Store Submission
Seamless submission of your app to the Google Play Store, ensuring it’s always available to users.
iOS App Store Submission
Hassle-free submission to the Apple App Store, keeping your iOS app live and accessible.
Ongoing Maintenance to Keep Your Product Live
Continuous monitoring, updates, and fixes to ensure your product remains stable, secure, and fully operational.
Updates &
Maintenance Plan
Here Are Some (FAQ) About Our Extended Support
What is included in the Extended Support Plan?
Our Extended Support Plan covers bug fixing, troubleshooting issues, code-level guidance, performance checks, documentation access, and priority email support within 24–48 hours.
When should I purchase an extended support plan?
You should subscribe after your Envato 6-month free support expires if you want continuous help with issues, updates, and technical guidance.
Will you fix bugs for free if I don’t have a support plan?
No. After Envato’s free support window ends, a valid Extended Support Plan is required for bug fixes, troubleshooting, or code-level help.
Does the plan include full installation or customization?
No. Installation, customization, new feature development, or design changes are not included. Those services fall under paid customization.
Is this a recurring subscription? Can I cancel anytime?
Yes, it’s a monthly or annual subscription and You can cancel anytime, and your support will remain active until the end of the billing period.
Do you offer refunds if I don’t use the support?
Support plans are service-based and non-refundable, even if unused—because we reserve resources and technical engineers for your plan.
How many products can I cover with one support plan?
One support plan = One product license. If you have multiple products (QRPay, StripCard, XRemit, etc.), you need plans for each product.
How do you verify that I own the product?
During checkout, we collect your email and purchase code. Support is only activated if the purchase code is valid and matches your product license.
Will you update the product for me as part of this plan?
Basic Plan: No, updates are not included. Standard & Premium: Yes, Web + App updates are included—with every release.
How fast do you respond to support tickets?
Response time varies by plan: Basic: 24–48 hours | Standard: 12–24 hours | Premium: Priority queue (fastest)
Does this plan include Android/iOS app submission?
Basic Plan: Not included. | Standard Plan: Yes, we help you with initial app submission | Premium Plan: Full submission + post-submission guidance.
Can I upgrade or downgrade my plan anytime?
Yes. You can upgrade, downgrade, or switch between monthly and annual billing at any time.
Does the support plan include new feature requests?
No. Feature development is separate and not included in any support plan.
Why Choose AppDevs?
At AppDevs, we don’t just build products – we build trust. From responsive support to long-term reliability, every solution we deliver is designed to help you grow confidently and stay ahead.
Trusted by
Startups & Agencies Globally
1 Year Free Support
Every Custom
4400+
Sales Worldwide
Ratings 220+
Five-Star Ratings
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